Revenue Division Customer Satisfaction Survey

Thank you for taking the time to provide feedback on your experience with the City of Kansas City, MO Revenue Division. This survey will only take a few minutes to complete. Your feedback will be used to improve our service. We are working to make your experience with us the best it can be.

Asterisks (*) denote required fields.

Please rate your most recent experience with the Revenue Division:

* Overall quality of service received:    
* Promptness of service:    
* Courtesy of staff:    
* Knowledge of staff:    
* Professionalism of staff:    
* Promptness of email response:    
* Promptness of answering phone:    
* Issue Resolution:    
* Quality and availability of information and tax forms on    

To help us improve our service, please answer the following questions:

* How was the quality of our response compared to previous interactions with the Division?    

What was the nature of your inquiry? (1000 char max)

What specific things can we do better to improve service? (1000 char max)

Additional Comments: (1000 char max)


Company Name, if applicable:

Letter ID, if applicable:

* Would you like to be contacted by a Revenue Division Employee?